Today I met with two men who were able to set aside their blaming, take responsibility for their actions, and listen to each other. In the absence of blaming they were able to agree on what they needed to do to move forward.
They accomplished this by careful listening and by talking to, rather than at, each other. Their common goal was to resolve their issues and move ahead. They accomplished their goal.
The result was an easing of tensions, greater understanding between them, and re-establishment of communication. In the long term, their business will be better for it. The employees will see the difference, and their performance and morale will increase.
When we blame and complain toward a situation, usually there really is something wrong that needs to be addressed. What we fail to see is that blaming and complaining are problems of themselves. Blaming and complaining are downward spirals that lead to dead ends. The negative effects create collateral damage to everyone in the group. When we move beyond blaming and complaining we solve one problem, and we are then free to solve another.
It begins with your willingness, and then your will to succeed. Both these men were willing and demonstrated strong wills. You can do the same.
William Frank Diedrich, author of Beyond Blaming at
http://noblaming.com
No comments:
Post a Comment