One of the biggest issues I see in organizations is the unwillingness of people to be direct with each other. We are afraid of the reaction we might get. It's easier to complain to someone else.
What if you spoke to the other person as if they were a human being just like you? Tell the kind truth and then be willing to listen. It is a risk. The pain of holding it in and complaining to others is often worse. Besides, your kind honesty might help someone.
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